Others pointed the finger at Microsoft for not making it clear how to turn on such a simple function as reading e-mail attachments. "I think most of us here can agree that Microsoft bears the primary blame," wrote another reader. "Microsoft is notorious for not having answers for obvious questions and insane look-up terms. But it is hard to understand how Dell can charge $149 to answer a common and trivially easy question. If questions like this are costing them real money, then they should be telling Microsoft and requiring better documentation."Bring life into your favorite memories
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